Miss Charming's Bar & Cocktail Forum
Welcome thirsty surfers! This forum is intended for cOol cats, hiP bartenders, tOtally rad surfer dudes, beer chuggin' bArflies, extraOrdinary servers, wacKy wannabe's, and all others interested in the marTini-drinking, shot-shoOting, jeTset, poP culture, fun-lOving, goOd-time, cocktail world. Jump right in. The water is fine.
Awkward customers... They do crop up, and I have to agree with the last comment, they are always right (even when they're not)!
I prefer the "Kill Them With Kindness" approach advocated by my good friend Mark Drew. As long as you're consistently polite and cheery (and not condescending or smarmy) any rude or difficult customers will find your attitude hard to fault and will have the 2 choices; Either leave or stay and cheer up themselves and stop being so bloody awkward.
(PS, I also hate the call for 27 Mojitos for Tracy's birthday group right in the middle of a hardcore dispense shift, but it goes with the territory I s'pose).
